This page is for the people who are coordinating sponsor/exhibitor pages/content for an upcoming InterFace virtual conference.
These tutorials are based on a tour of the InterFace Seniors Housing virtual event hub. There may be some slight differences between different events, but the functionality is overall the same. The appointments module has been updated and we will send out new information on April 13th.
Find login details for your event here:
** The login link above is for the event portal. The login for you to create your custom page is separate and will be sent via email. See Q1 below.
****** Tip: If you sponsor multiple events in Cvent, please make sure you check the event title at the top of the page before editing content. If the event name is not correct, switch events in the left sidebar. See example here.
Q1: I am an admin for the sponsor/exhibitor management portal and I’m not sure where to start.
Please look for a previous email from Kelly Moustafa (firstname.lastname@example.org). The subject line should be “Welcome to [event name].”
On that email, click the “Log In” button and follow the instructions in the task list to upload content to your sponsor/exhibitor page. This login URL, username and password to add content to your company’s page is different from the login & registration required to enter the event portal. You can only receive the login for creating your company’s page via email.
Q2: How can I see what my exhibitor/sponsor page looks like?
A: See the “Login Info” section at the top of this page for the links to the event portal/virtual attendee hubs for upcoming events. You must be an event registrant — not just an admin for the exhibitor management dashboard — in order to log in. If you are not a registrant, you can request a screenshot of your company page by emailing Kelly Moustafa.
Q3: Do I need to fill in ALL of the information in the exhibitor portal?
A: No. If visible, leave the following blank: Event/Booth Location, Exhibitor Code, Marketing Code, Tax ID/VAT Number, Virtual Booth URL, Virtual Host Key. Under the Contact Information section, just fill in the fields you want to appear on your custom page. (Website & social media links will show.)
Q4: How many files can I upload? How many links can I include on my page?
A: You can have a total of 50. That could be 25 files uploaded and 25 links or 10 uploads and 40 links. Generally, the files display with the last one you upload as the top one on your page; the portal does not currently allow you to reorder them.
Q5: How can I include hyperlinks in my company description?
A: If you choose to include hyperlinked text in your company profile/description, PLEASE make sure it opens in a new tab/window so our attendees are not directed away from the portal.
Correct format for URL – just replace the underlined text with your link and visible text:
Correct format for email link – just replace the underlined text with the correct email address:
In both examples above, you can use the URL or email address as the visible text or you can use text like “click here” or some sort of call to action.
Q6: How do I embed a video on my page?
A: Please send the link where we can download the video file (mp4 preferred) to email@example.com and she will facilitate having the video uploaded to the proper server and embedded on your page. We cannot used a link to embed a file hosted on YouTube, etc. We must have the actual video file to embed it.
Q7: My logo doesn’t look right on the platform. Can you help?
A: Make sure the logo is sized as a square. You may need to add white space to the top/bottom or sides. It needs to be at least 300 x 300 pixels.
If you are unable to resize the image yourself, send the logo to firstname.lastname@example.org and she will have one of our designers help resize it and send it back to you.
Q8: I’m having trouble adding booth staff. And how do I upload headshots of staff?
A: In the exhibitor management portal, you can add booth staff so that the names of people representing your company show on your company’s custom page. If you are using the appointment module, you must include at least one employee here so that your company will have a “request appointment” button in the company directory. When an attendee clicks the “request appointment” button in the company directory, they will be able to choose which of your onsite booth staff they can meet with.
In order to associate a person with the booth, they must first be registered as an attendee. You want to add these people as “onsite staff” not booth admins. Booth admins can manage the custom page but do not have to be registered attendees.
To upload headshots of booth staff, each person must edit their registration. The easiest way to do that is to log in to the event portal using the login listed in the “Login Info” section at the top of this page. On the “My Event” page, you’ll see a panel to the right that says “Your Information” and a link that says “View Your Registration.” Click that link and scroll to the bottom of the page to “Modify Registration.” On the next page, you can upload a “Profile Image.”
Q9: What if I opt not to have a custom page?
A: All sponsors and exhibitors have a custom page, which includes your logo and company name. This is required to have your company listed on the portal as an event sponsor. If you do not have a page with a logo, then your logo will not display on the Sponsors page of the event portal.
Ideally, you will build out your page with links and a company description. Please remember that this page will be live for 4 weeks following the event, so you really do want to use this space to your advantage for the event and the following month. (Click here to see an example of a company page.)
If you just want a very basic presence in order to have your logo listed on the sponsor page, send your logo and company description to Kelly Moustafa & she will post the content and any links you want to use (company website, Twitter, LinkedIn or Facebook).
Q10: Do I need to purchase licenses for lead capture?
No, the licenses you see referenced in the exhibitor portal are for live on-site events. The only lead-gen component to the virtual platform at this time is the “request info” form, which is included for all sponsors and exhibitors as part of their package.
Q11: Where do I find the information captured by the “contact us” form?
In the Exhibitor Portal, look under “Leads Collected.” See example here.
Q12: How do 1:1 appointments work?
A: Check back soon for an FAQ for the appointments section. It will be posted by April 13th & the link will be included here.
Q13: What if I don’t want to schedule meetings during a certain time?
In the appointments module, you can block off time that you will not be available for meetings.
Q14: How do I ensure people visit my company’s page and engage?
Q15: If I miss a session, how long do I have to rewatch it? Will all sessions be available for replay?
A: The portal will remain open for 4 weeks after the event. You can rewatch all panel sessions, but collaborative sessions (roundtables & networking sessions) will not be recorded.